It is very important to know that when you book a boat from us, you agree to our terms and conditions. We will do our best to provide high-quality services for boat hire, but sometimes things can go a bit different from what we planned.
For example, if the boat has a mechanical failure, we will try to replace the boat with another one. Or if we don’t have another boat available, we will return your deposit.
The customer agrees and accepts:
In very rare cases we have to cancel a rental. Due to strong winds or heavy rain. We will always offer you to take the boat on a different date. If that is not possible, we will refund the booking fee in full.
A booking made online is subject to Our Terms & Conditions. Up until 11 days prior to the rental date bookings will be fully refunded*, with the exception of Paypal / Stripe fees. All cancellations within 10 days prior to departure are non refundable, unless you or one of your companions are too sick to go on the tour. Please show us a hospital statement and we will refund the booking fee. Otherwise, you can reschedule the tour date free of charge.
*All refunds will be issued within 90 days, or we can give you a voucher that you can use within 2 years(without paying any difference in the price even if the price has increased).
Only in case of heavy winds or heavy rain we will change your date to a day that you can do the tour Or refund you the money in total.
Any other reason we keep the right not to return the booking deposit!